BitStarz is a leading online casino that has gained significant popularity since its launch in 2014. As one of the pioneers in the crypto gambling space, BitStarz offers a unique blend of traditional and cryptocurrency gaming options, catering to a wide range of players.This award-winning platform boasts an impressive selection of over 3,500 games, including slots, table games, live casino offerings, and Bitcoin-specific games.

BitStarz is known for its user-friendly interface, fast payouts, and excellent customer support available 24/7.Licensed by the Curacao Gaming Authority, BitStarz prioritizes player security and fairness. The casino employs provably fair technology for its games and uses advanced encryption to protect user data and transactions.

One of BitStarz’s standout features is its support for multiple cryptocurrencies alongside traditional fiat currencies, making it accessible to both crypto enthusiasts and conventional players. The platform offers attractive bonuses and promotions, including a generous welcome package and regular tournaments with substantial prize pools.

While BitStarz has garnered numerous positive reviews and industry accolades, it’s important to note that online gambling comes with risks, and the casino is not available in all jurisdictions due to regulatory restrictions. As with any online gambling platform, players should approach BitStarz responsibly and be aware of their local gambling laws.

BitStarz Promo Codes & Bonuses

  1. Welcome Package:
  • BitStarz offers a welcome package of up to €500 or 5 BTC + 180 free spins across the first four deposits .
  • The first deposit bonus is 100% up to €100 or 1 BTC + 180 free spins .
  • No deposit bonus code is required to claim the welcome offer .
  1. No Deposit Bonus:
  • New players can get 20-30 free spins with no deposit required upon registration .
  • Some sources mention 25 or 30 free spins no deposit bonus using promo code “GETMAX” .
  1. First Deposit Bonus:
  • 100% match up to €100 or 1 BTC + 180 free spins .
  • The 180 free spins are typically credited over 9 days, 20 per day .
  1. Additional Deposit Bonuses:
  • 2nd deposit: 50% up to €100 or 1 BTC
  • 3rd deposit: 50% up to €200 or 2 BTC
  • 4th deposit: 100% up to €100 or 1 BTC 
  1. Wagering Requirements:
  • The standard wagering requirement is 40x for bonuses .
  1. Other Promotions:
  • Monday Reload Bonus: 50% up to €300 or 1 BTC 
  • Wednesday Free Spins: Up to 200 free spins 
  • Regular tournaments like Slot Wars and Table Wars 
  1. Promo Codes:
  • While some bonuses don’t require a code, certain exclusive offers may use codes like “GETMAX” or “BCVIP” .

It’s important to note that bonus terms, amounts, and availability may vary depending on the player’s location and the specific promotion running at the time. Always check the current terms and conditions on the BitStarz website for the most up-to-date information.

BitStarz Deposits and Withdrawals

Deposits

BitStarz offers a wide variety of deposit methods, catering to both fiat and cryptocurrency users. Here are the key details:

  • Accepted Currencies: BitStarz supports multiple fiat currencies including Euro (EUR), US Dollar (USD), Canadian Dollar (CAD), Australian Dollar (AUD), New Zealand Dollar (NZD), Japanese Yen (JPY), Renminbi (CNY), Polish Złoty (PLN), Russian Ruble (RUB), and Norwegian Krone (NOK). It also accepts a range of cryptocurrencies such as Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH), Ethereum (ETH), Ripple (XRP), Dogecoin (DOGE), Cardano (ADA), Binance Coin (BNB), Tron (TRX), and Tether (USDT).
  • Deposit Methods: Players can deposit using credit and debit cards (Visa, Mastercard), eWallets (Skrill, Neteller), prepaid cards (Paysafecard), and various cryptocurrencies. Some deposit methods might incur a fee of 2.5%, particularly for Visa, Mastercard, Maestro, Neteller, and Skrill.
  • Processing Times: Most deposit methods are processed instantly, allowing players to start playing without delay. Exceptions include bank transfers and Sofort, which can take up to 3 days.
  • Minimum Deposit: The minimum deposit amounts vary depending on the payment method. For example, the minimum deposit for Bitcoin is 0.0001 BTC, while for fiat currencies, it can be as low as €5.

Withdrawals

BitStarz is known for its fast and efficient withdrawal process. Here are the main points:

  • Withdrawal Methods: Similar to deposits, withdrawals can be made using various cryptocurrencies and fiat methods. Popular options include Bitcoin, Litecoin, Bitcoin Cash, Ethereum, Dogecoin, Ripple, and EcoPayz.
  • Processing Times: Cryptocurrency withdrawals are processed almost instantly, typically within 10 minutes. Fiat withdrawals, such as those made via Visa, Mastercard, Skrill, or Neteller, are processed within 1 to 3 banking days.
  • Fees: There are generally no fees for withdrawals, except for a nominal 0.2% charge for those using ComePay.
  • Minimum Withdrawal: The minimum withdrawal amounts vary depending on the method used. While specific minimums are not detailed, it is noted that the amounts are generally accessible for regular players.

Additional Considerations

  • KYC Requirements: To ensure security and compliance, BitStarz requires players to complete a Know Your Customer (KYC) process, especially for larger transactions. This involves verifying identity through documents such as a driver’s license or passport.
  • Withdrawal Issues: While BitStarz generally has a good reputation for fast withdrawals, some users have reported delays and issues, particularly with bank transfers and during high-traffic periods.

Overall, BitStarz offers a robust and user-friendly system for both deposits and withdrawals, making it a convenient choice for players who prefer a variety of payment options and fast transaction times.

BitStarz Accepted Cryptocurrencies

BitStarz accepts the following cryptocurrencies:

  1. Bitcoin (BTC)
  2. Ethereum (ETH)
  3. Bitcoin Cash (BCH)
  4. Litecoin (LTC)
  5. Dogecoin (DOGE)
  6. Tether (USDT)
  7. Ripple (XRP)
  8. Tron (TRX)
  9. Binance Coin (BNB)
  10. Cardano (ADA)

BitStarz was one of the first online casinos to accept Bitcoin and has since expanded to support multiple cryptocurrencies. The casino allows players to deposit, play, and withdraw using these digital currencies.Some key points about cryptocurrency usage at BitStarz:

  1. No fees are charged by BitStarz for crypto deposits or withdrawals. The only fees incurred are the standard blockchain transaction fees.
  2. Crypto withdrawals are typically processed very quickly, often within 10-15 minutes for amounts under 1 BTC.
  3. BitStarz offers in-game currency conversion, allowing players to deposit in crypto and play games that only support fiat currencies without manually converting.
  4. The casino provides options to buy cryptocurrencies directly through their platform using services like MoonPay and Changelly, though they advise caution due to potential fees.
  5. BitStarz supports both cryptocurrency and traditional fiat currency options, giving players flexibility in how they fund their accounts and play games.

It’s worth noting that while BitStarz accepts these cryptocurrencies, availability may vary depending on the player’s location and local regulations. Additionally, the casino regularly updates its supported payment methods, so it’s always best to check their official website for the most current information.

BitStarz Popular Games

  1. Elvis Frog in Vegas (BGaming): This slot consistently ranks as one of the most popular games at BitStarz. It features a frog Elvis impersonator theme with bonus features like coin respins, blazing reels, and free spins. It has medium volatility and a 96% RTP.
  2. Wild Spin (Platipus): A classic-style slot with a retro look but modern features. It offers expanding wilds, five different jackpots, and nostalgic styling.
  3. Plinko (BitStarz Originals): An in-house developed game inspired by the Japanese Pachinko. It’s designed for quick, simple gameplay with fast load times.
  4. Aztec Magic and Aztec Magic Deluxe (BGaming): Both versions of this Aztec-themed slot are popular, offering simple gameplay with wilds and free spins.
  5. Gold Rush Frog (BGaming): Another frog-themed slot exclusive to BitStarz, featuring high volatility and multiple bonus features.
  6. BitStarz Originals games: Besides Plinko, other popular in-house games include Blackjack, Slot, and Crash.
  7. San Quentin (Nolimit City): Known for its massive 150,000x multiplier potential, making it one of the highest multiplier slots at BitStarz.
  8. Crystal Fruits (Amatic): A retro-looking fruit machine with a high 125,500x multiplier potential.
  9. Wild Flower (Big Time Gaming): Offers a 114,100x multiplier potential with a nature theme.
  10. Table Games: Popular options include various versions of Blackjack, Roulette, and Poker.
  11. Live Casino Games: Auto Roulette is mentioned as a popular live dealer option.

BitStarz regularly updates its game selection and features both cryptocurrency and traditional currency games. The casino is known for its wide variety of slots, table games, and live dealer options, catering to different player preferences.

BitStarz’s Software Providers

BitStarz collaborates with a diverse range of top-tier software providers to offer a comprehensive and high-quality gaming experience. Here are some of the key software providers that power BitStarz’s extensive game library:

Major Software Providers

  1. Evolution Gaming: Renowned for its live casino games, Evolution Gaming offers a variety of live dealer games including blackjack, roulette, and baccarat.
  2. BGaming: Known for its innovative and engaging slot games, BGaming is a significant contributor to BitStarz’s game portfolio.
  3. Betsoft: Famous for its 3D slots and high-quality graphics, Betsoft provides a range of popular slot games at BitStarz.
  4. Endorphina: This provider offers beautifully designed games with unique themes and engaging gameplay.
  5. Pragmatic Play: A leading provider of slots and live casino games, Pragmatic Play’s titles like “Wolf Gold” and “Sweet Bonanza” are popular among BitStarz players.
  6. NetEnt: Known for its high-quality slots and table games, NetEnt is a staple in the online casino industry.
  7. Play’n GO: This provider offers a wide range of slots known for their exciting features and high RTPs.
  8. iSoftBet: Offers a variety of branded and original slots, including popular titles like “Basic Instinct” and “Hot Spin”.
  9. Habanero: Known for its visually appealing and feature-rich slot games, Habanero is another key provider at BitStarz.
  10. Amatic: A veteran in the gaming industry, Amatic provides classic-style slots and table games.

Additional Software Providers

  • Booming Games: Offers innovative and engaging slot games with unique themes and features.
  • Belatra: Provides a range of well-designed slot games, including “Piggy Bank” and “Lucky Drink”.
  • Nolimit City: Known for its high volatility slots and unique game mechanics.
  • Wazdan: Offers a variety of slots with customizable volatility levels.
  • Spinomenal: Provides a wide range of visually stunning slots.
  • Big Time Gaming: Famous for its high-potential slots like “Bonanza” and “Extra Chilli”.
  • Booongo: Offers a range of engaging slot games with unique features.
  • Evoplay: Known for its innovative and immersive slot games.
  • Red Tiger Gaming: Provides high-quality slots with engaging features and progressive jackpots.
  • Yggdrasil: Offers visually stunning and feature-rich slots.

Live Casino Providers

  • Evolution Gaming: The leading provider of live dealer games, offering a wide range of live casino experiences.
  • Ezugi: Specializes in live dealer games, providing a variety of live table games.
  • AsiaGaming: Offers a range of live dealer games catering to the Asian market.
  • Vivo Gaming: Provides live dealer games with high-quality streaming and professional dealers.

BitStarz Originals

BitStarz also features exclusive in-house developed games known as BitStarz Originals. These games include unique titles like “Crash,” “Plinko,” and “Limbo,” designed to offer quick and engaging gameplay experiences.

BitStarz’s collaboration with a wide array of top software providers ensures a diverse and high-quality gaming experience for its players. Whether you prefer slots, table games, or live casino games, BitStarz offers something for everyone, powered by some of the best names in the industry.

BitStarz’s Sports Betting Platform

BitStarz does not offer a sports betting platform. The casino is primarily focused on providing a wide range of online casino games, including slots, table games, live dealer games, and unique in-house developed games. Despite its extensive and diverse game library, BitStarz has chosen not to venture into the sports betting market.

Key Points:

  1. No Sports Betting: BitStarz is strictly an online casino and does not provide any sports betting options. This includes traditional sports betting as well as esports betting.
  2. Game Selection: The platform boasts nearly 5,000 casino games, including popular slots, table games, and live dealer games from top software providers like Evolution Gaming, NetEnt, and Pragmatic Play.
  3. Focus on Casino Games: BitStarz has built its reputation on its extensive selection of high-quality casino games and its support for both fiat and cryptocurrency transactions. The casino offers a variety of promotions, bonuses, and a VIP program to enhance the gaming experience for its users.
  4. Alternative Options: For players interested in sports betting, other platforms like Lucky Block Casino offer extensive sports betting markets alongside a wide range of casino games.

While BitStarz excels as an online casino with a vast selection of games and strong support for cryptocurrencies, it does not cater to sports betting enthusiasts. Players looking for a combined casino and sports betting experience may need to explore alternative platforms.

BitStarz’s Customer Service Options

BitStarz offers multiple customer service options to ensure players can get assistance whenever needed. Here are the main ways to contact BitStarz’s customer support:

1. Live Chat

  • Availability: 24/7
  • Details: The live chat feature is accessible directly from the BitStarz website. It allows players to communicate with a customer support representative in real-time. This option is ideal for immediate assistance and quick resolution of any issues or questions.

2. Email Support

  • Email Addresssupport@bitstarz.com
  • Details: Players can send their queries or concerns via email. The support team aims to respond promptly, providing detailed and helpful responses to inquiries.

3. Help Center

  • Details: BitStarz has a comprehensive help center on their website, which includes FAQs, game rules, payment information, and more. This section is designed to help players find answers to common questions without needing to contact support directly.

4. Social Media

  • Platforms: Facebook, Twitter
  • Details: BitStarz maintains an active presence on social media. Players can reach out by sending messages or leaving comments on these platforms. The support team strives to respond promptly to social media inquiries.

5. Contact Form

  • Details: BitStarz provides a contact form on their website. Players can fill out this form with their name, email address, and message. This method allows for a more detailed explanation of the issue or inquiry, ensuring a personalized response from the support team.

6. Phone Support

  • Details: Unlike some other online casinos, BitStarz does not offer phone support. All customer service interactions are handled through live chat, email, and other online methods.

Customer Service Quality

  • Experience: All customer support agents at BitStarz have at least three years of experience in the casino industry, ensuring knowledgeable and professional assistance.
  • Response Time: The live chat feature is noted for its instant response times, while email inquiries are also addressed promptly.

Additional Support Features

  • Self-Exclusion and Responsible Gaming: Players can contact the support team for assistance with self-exclusion and other responsible gaming measures.
  • Complaint Handling: Complaints are handled by the support department and escalated if necessary. Players are kept informed about the status of their complaints.

BitStarz offers robust customer service options through live chat, email, a comprehensive help center, social media, and a contact form. These methods ensure that players can easily reach out for assistance and receive timely and effective support.

BitStarz Customer Reviews

Customer reviews for BitStarz are generally positive, but there are some mixed opinions. Here’s a detailed overview based on various sources:

Positive Reviews

  1. Trustpilot:
    • BitStarz has an overall rating of 4 stars on Trustpilot, with many users praising the casino for its game variety, fast payouts, and responsive customer service.
    • Positive reviews often highlight the smooth user experience, the wide range of games, and the efficiency of the live chat support.
  2. AskGamblers:
    • BitStarz is highly rated on AskGamblers, where it has received multiple awards, including Best Casino and Players’ Choice awards.
    • The casino is praised for its instant payments for e-wallet and crypto players, dedicated crypto game selection, and quick resolution of complaints.
  3. Casino Guru:
    • BitStarz has a very high Safety Index of 9.8 on Casino Guru, indicating a strong commitment to fairness and player safety.
    • The platform is noted for its large selection of games, fast payments, and helpful customer support.
  4. Casinomeister:
    • BitStarz has won awards for Best Customer Support and Best Casino of the Year, reflecting its strong reputation in the industry.
    • The casino is commended for its professional handling of player complaints and its overall player-friendly approach.

Negative Reviews

  1. Trustpilot:
    • Some users have reported issues with account closures and difficulties in withdrawing winnings, particularly when large sums are involved.
    • Complaints about slow transaction times for Visa card and bank transfer payments are also noted.
  2. Reddit:
    • On Reddit, some users have expressed dissatisfaction with their experiences, citing issues such as losing streaks and difficulties with withdrawals.
    • However, there are also users who have had positive experiences, particularly with crypto withdrawals.
  3. Complain.biz:
    • Common complaints include account closures or freezes when attempting to withdraw large sums, delayed or denied payout requests, and unresponsive customer support.
    • Some users report the confiscation of winnings and unexplained removal of deposit methods.

Overall, BitStarz is highly regarded for its extensive game selection, fast payouts (especially for crypto transactions), and responsive customer support. However, like any online casino, it has its share of negative reviews, primarily related to withdrawal issues and account management. The casino’s proactive approach to resolving complaints and its multiple industry awards suggest a strong commitment to maintaining a positive player experience. Players are advised to thoroughly review the terms and conditions and ensure compliance to avoid potential issues.

BitStarz
3.8/5
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